The rapid spread of COVID-19 has significantly changed the lives of countless people across the globe. One of the biggest consequences of the virus is how it changed the shopping habits of nearly all consumers. Online shopping was already quickly gaining popularity before the virus, but now a record number of people shop and order items online instead of going to a store. These trends will only continue to grow and make a lasting impact on the retail industry for many years. 

Here are a few of the main reasons why a record number of consumers will continue to shop online during and after the COVID-19 pandemic. 




The number one reason for shopping online is that it is much safer to order items from your own home instead of being in a crowded supermarket. Websites such as Amazon and eBay deliver many of these items directly to your door while stores such as Coles and Big W provide curbside delivery. All you need to do is schedule a pick-up time during the checkout process. Both of these services are effective at limiting your interaction with others, which greatly limits your chances of being exposed to the virus. 



Another reason why online shopping continues to grow at a rapid rate is due to convenience. Many people prefer to shop for their favourite items online without having to drive to a store. You can also shop at any time online, whether it is late at night or in the middle of the day. These websites are also easy to navigate, which greatly increases the likelihood of repeat customers. 


Wide Selections 


Many people live in rural areas and only have access to a select few stores. However, online shopping makes it possible for them to purchase any item without ever leaving their home. Online shopping can also save a lot of time compared to going into a store and looking for a particular item. Many places are still under lockdown orders due to the COVID-19 virus, but the freedom to shop at any time is one of the main attractions of online shopping. 


Easier to Find the Best Deals 


Trying to find the best deals isn’t always an easy task, especially if you are dealing with a global pandemic that limits travel and being out in public places. However, online shopping makes it easy to search for any item at multiple websites to find the best deal available. Many websites also offer free shipping, which further promotes making purchases online.

The uncertainty surrounding the COVID-19 virus will only further increase online shopping sales shortly. Understanding these ever-evolving shopping habits is important for retail stores to continue to promote their products online. Investing in digital marketing is key in helping your business rise above the competition and increase traffic to your website. Interacting with customers on social media and making weekly blog posts are also simple ways to drive additional traffic to your site, as people continue to shop online in record numbers. 


Let getNEXT support you on your digital transformation journey. Ranging from Cloud consulting, Security and Network products to Salesforce implementations, getNEXT’s product suite takes advantage of technology and communication to keep your business productive, efficient and flexible.

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